Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.This clause applies to blind box products.
To start a return, you can contact us at [email protected]. 
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected]. 

Order Cancellation
1. Cancellation Before Shipment Confirmation:

Cancellation requests will only be accepted if submitted before the buyer receives the Shipment Confirmation Email (containing the package’s tracking number). Eligible requests will be processed promptly, and a refund will be issued upon approval.

2. Cancellation After Shipment：

Once an order has been shipped, cancellations cannot be guaranteed. To proceed with a cancellation at this stage:

The buyer is required to refuse delivery of the package upon receipt.
The unopened and undamaged package must be returned to us in its original condition (with all tags, packaging, and seals intact).
Refunds will be processed only after we receive and verify the returned item.
Important Notes:

We reserve the right to deny refunds if the returned item shows signs of use, damage, or tampering.
Refunds may take up to 7 business days to reflect in the original payment method after approval.

Address Issue
For address modification requests, please initiate them before receiving the Shipment Confirmation Email (this applies to both in-stock and pre-order products). We will not accept any overdue requests.

For incorrect or incomplete addresses resulting in delivery failure or failure to receive the package, we do not handle the corresponding after-sales issues.

For Defective Items and product issues
If you find any issues with the product you received, please contact our customer service promptly for assistance.

You are required to provide sufficient photos and videos as evidence to illustrate the problem with your product.

Additionally, please keep the product packaging, the package box, and the package bag. We need valid information from these three types of packaging to handle after-sales issues. Please remember that the absence of this information may prevent us from providing after-sales service.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Others
1.If the logistics tracking indicates Delivered, we will not be able to provide a refund for customers who claim they have not received the goods and request a refund.
2.Blind boxes and other products that affect secondary sales after disassembly will not be allowed for return and refund services if there are no major defects.
3.If you find any question on receiving your parcel, please do not open the blind box. Contact us and we will find a solution for you. If you have already opened the blind box, we shall not offer any compensation for you.
4.After-sales service will be provided only within 7 days from the date the logistics shown as delivered. Any request made after this period will not be accepted.
5.If the package is opened during customs inspection, Pinyun will not handle after-sales for this situation.
6.When it comes to refunds, Pinyun only processes the amount actually paid by the customer.
7.Pinyun doesn't offer refunds for the price difference services in terms of discounted products during certain promotional events or some specific items under price adjustments. Thank you for your understanding!